What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is displaying "you're at your limit" error

    Asked by mmangen on January 03, 2017 at 02:59 PM

    My account shows a "you're at your limit" message but I am pretty certain that's not the case. Can you please take a look at it and let me know? 

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    JotForm Support

    Answered by Kiran on January 03, 2017 at 04:35 PM

    I have checked your account and see that the total submissions are more than 500 submissions. Please be noted that the free subscription accounts are limited to 500 submissions to store in the account. If you need to store more submissions, it is required to upgrade your account. If you want to continue with the Free subscription, the oldest submissions will be deleted from the account. You may take a backup by exporting the submission data to Excel or integrate Google spreadsheet. You may also integrate Google Drive/DropBox so that the new submissions will be sent to the cloud storage.

    Hope this information helps! 

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    Answered by mmangen on January 03, 2017 at 04:45 PM
    I don’t see more than 500 submissions when I’m logged into my account though. I see 79.
    Did you actually look at it from my “eyes”? Screenshot attached.

    Michelle Mangen
    The Virtual Assistant, LLC
    PS: Interested in the history behind the 8 hour workday? What do you think about a five hour workday? This quick read delves into both.
    ...
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    JotForm Support

    Answered by Kiran on January 03, 2017 at 06:04 PM

    I notice that you have several forms with submissions were deleted and they still exist in the Trash folder. Since the forms and submissions are counted, it is displaying the total count as more than 500. You may delete the forms from the Trash folder if you do not need them. Please be noted that this action is permanent and the deleted forms cannot be restored in any way. 

    Hope this information helps! 

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    JotForm Support

    Answered by Kiran on January 03, 2017 at 06:06 PM

    If you need these forms back, you may upgrade your account to a paid subscription plan so that you can restore the forms and store unlimited submissions and restore the forms as per the limit set in the subscription plan.

    Thank you! 

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    Answered by mmangen on January 03, 2017 at 08:45 PM
    Ah, I see! Thank you so much! I deleted them for good and the “you’re full” message went away.

    Michelle Mangen
    The Virtual Assistant, LLC
    PS: Interested in the history behind the 8 hour workday? What do you think about a five hour workday? This quick read delves into both.
    ...
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    JotForm Support

    Answered by Kiran on January 03, 2017 at 09:53 PM

    Great! Glad to see that the issue is now resolved. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!