Form deleting HTML just by clicking edit, HELP please!

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    bhzlacewigs
    Asked on December 15, 2010 at 10:39 PM

    Hi, I go in to edit some html on my form, and when I click "edit html" it deletes my entire html code. I can just scream. Unfortunately I didn't have a back up and it autosaved. Now it just says "click here to edit text". I don't know how or why this happened and I did not click any button to erase it all, I simply clicked the "edit" button.

     

    Is there anyone to help me get this back? I do not remember all I had in my html code and I really need this. Is there any way admin can revert back any changes for me?

     

    Please help.

     

    Thanks!

  • Profile Image
    aytekin
    Answered on December 16, 2010 at 08:56 AM

    It is possible to get a field from backups but we can only do it for Premium accounts since it takes about half an hour manual labor to do it. 

    I understand the problem is caused by a bug on our software, and I'm really sorry about it. However, the free service is provided "as is" and since you are not paying anything for the service there are no guarantees provided.

    Here are my recommendations for the future:

    - Backup your forms. Create a "backup" folder on your account. Right click on your form and then select "Clone Form" option. Then keep these cloned copies in your backup folder. In case, something like this happens again, you can get it back from your own backups. JotForm does not have any restrictions on the number of forms, so you can use this freely.

    - If you are getting on your current browsers consistently try a different browser. JotForm works best on Firefox. You can also try Safari and Chome.

  • Profile Image
    bhzlacewigs
    Answered on December 16, 2010 at 09:02 AM

    Hi Aytekin,

     

    Thanks for your response. I had a feeling the being a paid member would be in the reply, lol, and I understand and appreciate you offer this service free. I was once a paid member, does that count at all? lol

     

    If it is caused by the bug, is it at all possible, this one time to retreive the info? Do you know if there's a way I can go back in my firefox browser cache or something and try to find a screen recap of the form before the error that includes my html? As this happened while I was using firefox.

     

    Thanks!!

  • Profile Image
    aytekin
    Answered on December 16, 2010 at 01:28 PM

    If we had a spare half an hour I would do it however we are all extremely busy and behind our schedules. So, I cannot commit an half an hour of manual labor for a free account. Have you tried looking at the google cache?

  • Profile Image
    bhzlacewigs
    Answered on December 16, 2010 at 01:30 PM

    Ok, I understand. I have looked into google cached, but unfortunately the page is not indexed. I will keep digging and see what I can find. Thank you.