Why was my account downgraded after I paid for a year?

  • Profile Image
    Asked on January 03, 2017 at 04:01 PM

    And what happened to all of my historic data from forms? It's missing.

  • Profile Image
    Answered on January 03, 2017 at 05:37 PM

    I checked your account and it currently shows as Gold.  All your previous data is available at this time.  If anything is still missing on your end or if the subscription is not showing properly, let us know and we will be happy to have another look.

  • Profile Image
    Answered on January 04, 2017 at 08:05 AM

    Hi, this also just occured for us. We paid a full annual premium subscription on Dec. 7th but today recieved an email that our account was downgraded and forced us to re-pay for an account. We paid for a Silver account but wish to have our original Bronze account re-instated and the Silver account payment refunded to our PayPal. This should not be occuring. We have been clients for years. Please advise.

  • Profile Image
    Answered on January 04, 2017 at 08:24 AM

    Hi Christopher,

    Your question was duplicated. You can follow your answer via this thread: https://www.jotform.com/answers/1025110-

    Please let us know if you have any questions or issue.