What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I know where they are coming from?

    Asked by Anna  on January 03, 2017 at 04:19 PM

    My company is receiving your service and now when we migrated to a new website we are still getting the old jot forms notifications. How can I know where are they coming from?

     

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    JotForm Support

    Answered by Jim_R on January 03, 2017 at 06:27 PM

    Hello Anna, we can help you if we at least know some info about your account. I tried my luck with the email you used for this post (avolchkov@smu.edu) but failed to locate one.

    1. Do you have any Form ID/URL that we can check?

    2. When you said notifications, I'm assuming you refer to emails. To which email address are you getting them?

    3. Do you know your account's registered email or username?

    4. You said you migrated to a new website, can you give us the URLs of the old and new domains where your form(s) were embedded?

    Hoping to hear from you soon with these info so we can have a closer look.