What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Sent out a database email campaign, getting error

    Asked by zooling on January 03, 2017 at 04:42 PM

    Need some one to contact to fix a problem regarding email campaign survey. Need to increase right away, if possible. Trying to find a solution to our problem, what are our options? Please contact Fred Smith  fred.smith@zooprinting.com

    1.800.507.1907  ext. 377

    Page URL:

  • Profile Image

    Answered by Ian on January 03, 2017 at 08:06 PM

    Please be advised that for FREE account (after Downgrade) you got limits this way:

    Monthly Submissions SSL
    Secure Submissions Receive
    10 Payments

    Whereas your total submissions for the month has reached 201

    This means that your form got the overquota 

    It's explained on this page under section 6: http://www.jotform.com/help/173-Understanding-Form-Errors

    Form over quota - As also explained on the error message, the form has passed it's allocated quota and cannot be used at the moment. This error appears on your form when you reached your submissions limit allocated for the month. The form will not be able to accept submissions any longer when you passed the submissions limit. It's either you wait until your submissions counter resets to zero which happens every first day of the following month or upgrade to any of the available paid plans to increase your submissions limits and enable all your forms right away. Every Jotform plan has its monthly submissions limit. See our pricing page for more details.


    Let us know should you have further questions.