What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Rename username

    Asked by ebartos_evoke on January 03, 2017 at 05:53 PM


    Our agency created a jotform for one of our clients for a giveaway they are having. This form is currently hosted at www.sebastianwnaguitargiveaway.com and we obtained the URL from GoDaddy and are having the URL forward to the jotform itself at https://form.jotform.com/ebartos_evoke/sebastian-sixxam-giveaway. We did not realize the redirect would change to the jotform's hosting site. We were wondering, if for our professional purposes, if we could change our username to "sebastianwna" instead of "ebartos_evoke" so the redirected url reads: form.jotform.com/sebastianwna/guitargiveaway. Is this at all possible? Upon account creation, we did not realize that you could not change the username and that it would appear in the custom form URL. We apologize for the inconvenience, we just wish to keep consistency with our brands' marketing.

    Thank you!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by John_Benson on January 04, 2017 at 01:17 AM

    As per your request, I have now changed your username to sebastianwna. Also, here's the guide on: How-to-Create-a-Custom-URL-of-a-Form.

    Let us know if you need further assistance. Thank you.