Downloading my data results in a empty zip file. What can I do to correct this?

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    btoadly
    Asked on January 03, 2017 at 10:36 PM

    I want to download my data.

     

    Benjamin

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    seth
    Answered on January 04, 2017 at 02:37 AM

    Hello,

    The user with the username 'btoadly' has no data associated with the account. Hence, it is normal to have an empty file when you tried to download the data. Is there another account that you have access to?

    Please give additional details if the issue is related to another account.

    I hope this answer helps. Please don't hesitate to contact us for your further queries.

     

    All the best!