What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Downloading my data results in a empty zip file. What can I do to correct this?

    Asked by btoadly on January 03, 2017 at 10:36 PM

    I want to download my data.



  • Profile Image
    JotForm Support

    Answered by seth on January 04, 2017 at 02:37 AM


    The user with the username 'btoadly' has no data associated with the account. Hence, it is normal to have an empty file when you tried to download the data. Is there another account that you have access to?

    Please give additional details if the issue is related to another account.

    I hope this answer helps. Please don't hesitate to contact us for your further queries.


    All the best!