How to send notification emails to different recipients according to user selection?

  • MCCJAY
    Asked on January 4, 2017 at 7:26 AM

    Hello,

     

    If on my form I have a question that says "I want to speak with" and the options are "John, Jake or Mindy" and the person selected John can the notification email just get sent right to johns email address?

    Thank you for your help.

     

    Edit: Nevermind I believe I have it now!

     

    Thank you

  • emily
    Replied on January 4, 2017 at 7:52 AM

    Hi,

    Thank you for contacting us. 

    You can achieve this request by using Conditional Logic in your form. I have a simple demonstration, please follow the steps below.

    1. Add Radio Button field to your form. In Radio Buttons, users can only make one selection. Kindly click on Edit Properties, as shown in the screenshot below.

    How to send notification emails to different recipients according to user selection? Image 1 Screenshot 110

    2. Edit the Question Text in the General segment. 

    How to send notification emails to different recipients according to user selection? Image 2 Screenshot 121

    3. Enter the names to the Options field.

    How to send notification emails to different recipients according to user selection? Image 3 Screenshot 132

     

    4. Click on Emails button at the top of the builder page.

    How to send notification emails to different recipients according to user selection? Image 4 Screenshot 143

    5. Create three different Notification Emails for each recipient.

    How to send notification emails to different recipients according to user selection? Image 5 Screenshot 154

    6. After setting Notification Emails, we are going to add Conditional Logic to the form.

    How to send notification emails to different recipients according to user selection? Image 6 Screenshot 165

    7. Choose Change Email Recipient.

     How to send notification emails to different recipients according to user selection? Image 7 Screenshot 176

    8. If the selection is equal to John, send notification email 1 to its recipient. You need to repeat this step for remaining two notifications.

    How to send notification emails to different recipients according to user selection? Image 8 Screenshot 187

    If the selection is equal to Jake, send notification email 2 to its recipient.

    How to send notification emails to different recipients according to user selection? Image 9 Screenshot 198

    If the selection is equal to Mindy, send notification email 3 to its recipient.How to send notification emails to different recipients according to user selection? Image 10 Screenshot 209

     

    Please have a look at the user guides for further information.

    https://www.jotform.com/help/57-Smart-Forms-Using-Conditional-Logic 

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer 

    Hope these help. If you have any question, please let us know.

    Regards.