My PDF attachment is blank from the form submissin

  • cmcclellan31
    Asked on January 4, 2017 at 9:07 AM

    it's literally just coming through as a bunch empty blocks, instead of showing the words that are included in the email submission form.

    Jotform Thread 1025158 Screenshot
  • Helen
    Replied on January 4, 2017 at 9:48 AM

    Hi,

    Thank you for contacting us.

    I have sent a test submission to your form (Please ignore it). However, I did not replicate the same issue with you. As you can see below screenshot:

    My PDF attachment is blank from the form submissin Image 1 Screenshot 20

    I have cloned your form and tested on my side. I did not replicate the issue again. 

    When I checked your history and realized that you have trouble only with your last test submission. I think it was a temporary issue, it seems fixed now.

    Please try it again. If you have still a problem or other issues, feel free contact us.