When I publish the site my jotform is on, it is formatted correctly on some computers but not others

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    michaelrmaze
    Asked on January 04, 2017 at 10:05 AM

    Here are the errors I receive when I view it on some computers. On other computers, it views perfectly and these errors don't appear.

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    david
    Answered on January 04, 2017 at 11:29 AM

    When a form is embedded using the script embed code it is subject to everything else running in the page it is embedded to.  CSS and other scripts can impact the way the form looks and functions. 

    If you would like the form to look the same across all platforms, use the iFrame embed code instead:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

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    michaelrmaze
    Answered on January 04, 2017 at 11:45 AM

    Thanks for the response. Unfortunately, I used the iFrame code and that was the result.

    ...

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    david
    Answered on January 04, 2017 at 12:49 PM

    I checked your page and the current embed code is still the script embed code:

    Remove that code and replace it with your forms iFrame code.  If that still produces errors, let us know and we will be happy to check once the code is replaced.

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    david
    Answered on January 04, 2017 at 12:54 PM

    I checked your page and there are no longer any errors.  The form now looks exactly how it does when not embedded.  Is this not the case on your end?  Let us know and we will take another look.

     

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    michaelrmaze
    Answered on January 04, 2017 at 01:45 PM

    That was actually done after the fact. I’ve been trying everything to get the form to render correctly. The iFrame code is back in now.

    ...

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    michaelrmaze
    Answered on January 04, 2017 at 02:45 PM

    On my computer, it works fine. In fact, I’ve tested this on 15 different computers so far and it works well on 7 of them. It’s scrambled on the other 8.

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    david
    Answered on January 04, 2017 at 04:17 PM

    I tested in Chrome, FireFox, IE and Edge, all displayed the embedded form correctly.  If you wouldn't mind letting us know which browser you are using the computers where the form does not show correctly and what specifically is showing scrambled, we can try to reproduce it on our end.

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    michaelrmaze
    Answered on January 05, 2017 at 10:46 AM

    I’ve been viewing it primarily on Chrome and IE. Here is a screen capture of the top of the form. The rest of the form is somewhat aligned correctly but not entirely and those offset bullets on the left run down the whole form. Also, a very very large gap is created between the page footer and the bottom of the form.

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    david
    Answered on January 05, 2017 at 11:17 AM

    I am still unable to reproduce this on my end.  Try clearing your browsers cache/cookies to ensure the iFrame form is being loaded.  Here is how it looks in every browser I have tried:

    This is exactly how the form looks when not embedded. 

    Do the same formatting issues occur in those browsers when viewing the form directly?  Using the iFrame embed could should allow for the form to function exactly how it does when not embedded.

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    michaelrmaze
    Answered on January 05, 2017 at 11:46 AM

    No. When I edit and preview the form on your site, it functions the way it’s supposed to. I actually have my IT team looking into it now, but the page renders fine on their computers as well so they’re stumped. We’ve also sent it to our partner and it renders fine for them too. It seems to only affect are cluster of computers within our office. Very bizzare.

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    david
    Answered on January 05, 2017 at 12:03 PM

    There may be some sort of anti-virus or anti-malware throwing false positives on those machines and blocking our resources.  Check to see if those machines are showing anything being blocked by a program.