What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way to have the jotform notify us that the payment has been declined by the customers bank when that issue occurs?

    Asked by merrygreen on January 04, 2017 at 12:25 PM
    Is there a way to have the jotform notify us that the payment has been declined by the customers bank when that issue occurs?
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    JotForm Support

    Answered by John_Benson on January 04, 2017 at 12:33 PM

    In Stripe payment, if the credit card is invalid or if the payment is rejected, the submission will not push through or will not be completed. This means that the user will not be redirected to the Thank You page and the email notification will not be triggered.

    Let us know if you have any further questions. Thank you.