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    I am told that my email is on your bounce list and not sure what that means or why it is preventing me from getting emails from my clients.

    Asked by bryonremo on January 04, 2017 at 12:53 PM

    How do I get off the bounce list as my email is current and don't believe it was hacked or anything.

     

    bryonremo@gmail.com

     

    Please advise!

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    JotForm Support

    Answered by Kevin_G on January 04, 2017 at 03:11 PM

    An email address is added to our bounce list due to different reasons, once of them is because the email was rejected for the recipient server email. To prevent bouncing in emails I would suggest you to check this guide: How-to-Prevent-Email-Bouncing-Related-Issues

    The reason why your email address was in our bounce list is shown below: 

    Reason(s) : X-Postfix; Host or domain name not found. Name service error

    I have already removed it so you can receive emails now, also do note that you can remove your email address from our bounce list by following this guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    And setting up your own sender email address using the SMTP method will help you to avoid bouncing issues too. Here's the guide to set up SMTP in your form: How-to-Setup-SMTP-for-a-Form

    Hope this helps.