We have 5 persons completed the form but their inputs are not registered

  • mtirigall
    Asked on January 4, 2017 at 12:55 PM
    Lost inputs

    Asked by mtirigall on January 04, 2017 at 12:23 PM

    Hello! 

    I'm having a very serious problem. I've generated a form "Mapper UL LLT Ene 16". https://form.jotform.com/63565513958972

    I know that at least 5 persons have completed it but their input hasn't been registered.

    I've sent the link in the body of an email and we've detected that if the person coy the addres and past it, there is no problem, but if the person clicks on the address, the information is not saved. In both cases the message confirming that the survey was completed correctly appeared.

    Can you recover the data of the people that completed the survey?

    Please, this is a very important client for me. It is a team assessment and it would be a critical problem to ask them to complete it again.

    Thank you

    Mariano Tirigall (Eolic People)

    Page URL:
    https://form.jotform.com/63565513958972 

  • Welvin Support Team Lead
    Replied on January 4, 2017 at 3:25 PM

    You only have 2 submissions in the form. In fact, your form analytics only shows 3 views. 

    https://www.jotform.com/analytics/63565513958972

    Perhaps the other 3 submissions are made on a different form? Please double check that. 

    Can you also send us the form to email? We'll try to submit it - to see if we can replicate the problem there. Please send the form to support@jotform.com.