What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The same form has been emailing multiple times. Has only been filled out once.

    Asked by midwestbest on January 04, 2017 at 02:48 PM

    We have a form to fill out for referrals, and it has only been filled out once. By one person. And it has been sending the same confirmation email at least once a day. How can we change the settings to make the email stop? We only want to receive the email once. 



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    JotForm Support

    Answered by BJoanna on January 04, 2017 at 05:01 PM

    Do you have issues with your form "Got Questions? We've got answers!", that is embedded on contact us page of your website? 

    I have checked and mentioned form has 7 submissions. I have also checked email history log on your account and I only found 7 emails that were sent, one for each submissions. 

    I was not able to find duplicate emails. 

    If you have issues with some other form, please provide us exact URL where mentioned form is embedded or ID of that form. 

    You can also check email history log on your account and provide us a screenshot of duplicate emails from same form. 

    You can also prevent duplicate submissions, from same IP address or based on unique question, such as email address.

    How to Set Unique Submissions on a Form

    How to set Form Limits Based on a Unique Question

    Let us know if you need further assistance.