What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why was I added to the "Bounce List"

    Asked by emclanekinsethcom on January 04, 2017 at 03:04 PM

    I'm a paying customer so why did you moved me to the bounce list? I wasn't getting my email notifications and if it wasn't for another co-worker mentioning something I wouldn't have known.


    I LOVE this service and have been with you for a long time but lately it's becoming unreliable with missing notifications and submissions.

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    JotForm Support

    Answered by Kiran on January 04, 2017 at 05:10 PM

    We are sorry for the inconvenience this may have caused. It seems that you have already removed the email address from the bounce list. The email addresses will be added to the bounce list when the emails sent are failed to deliver repeatedly due to any reason. If you experience the issue again, please let us know without removing from the bounce list from your end so that we can check why the email address is added to the bounce list.

    Thank you! 

  • Profile Image
    JotForm Support

    Answered by Kiran on January 04, 2017 at 05:10 PM

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this information helps!