What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why one field is not being inlcuded in my email notifications?

    Asked by Ditisdukenburg on January 04, 2017 at 03:12 PM
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    JotForm Support

    Answered by Kevin_G on January 04, 2017 at 05:30 PM

    I have checked your form and noticed you have added the field to the email body: 

    In fact, I cloned your form and submitted it, I can see the info entered in the field is being properly submitted: 

    If you're still not receiving the info submitted in that field, you could delete the email notification and add it again to your form so you get the all the info submitted in your form. 

    If the problem still occurs, please let us know.