Why can't I seem to downgrade our account.

  • Profile Image
    bachjw
    Asked on May 25, 2012 at 02:10 PM

    We only needed the pay version of Jotforms for a short period during our survey and I would like to update our account status now to downgrade back to the free version. When I go to do that, however, I'm prompted to enter my username (bachjw) and password. I've done that several times with no luck. I'm told those are wrong.

     

    Here's the thing, when the dialog box loads, there are already a string of charachters in the username field.

    Confused! Help please.

  • Profile Image
    Goldo
    Answered on May 25, 2012 at 02:23 PM

    I have canceled your subscription. However, your account will stay Premium until the paid period expires on 2012-06-19.

    Feel free to re-subscribe at any time.

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    You are redirected to Plimus when you cancel subscription and with a different username/password. Please check your email for plimus username/password.