What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I seem to downgrade our account.

    Asked by bachjw on May 25, 2012 at 02:10 PM

    We only needed the pay version of Jotforms for a short period during our survey and I would like to update our account status now to downgrade back to the free version. When I go to do that, however, I'm prompted to enter my username (bachjw) and password. I've done that several times with no luck. I'm told those are wrong.


    Here's the thing, when the dialog box loads, there are already a string of charachters in the username field.

    Confused! Help please.

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    JotForm Support

    Answered by Goldo on May 25, 2012 at 02:23 PM

    I have canceled your subscription. However, your account will stay Premium until the paid period expires on 2012-06-19.

    Feel free to re-subscribe at any time.


    You are redirected to Plimus when you cancel subscription and with a different username/password. Please check your email for plimus username/password.