google sheets integration, spreadsheet is not populated with all form data

  • Profile Image
    vitalwave
    Asked on January 04, 2017 at 03:50 PM

    I have enabled Google Sheets integration for Jotform #63417059925159.  Up to today, the integration has worked great. But today's submission didn't result in the expected row on the Google Sheet.  Is there a way to test, re-establish and/or replay the submission being written to the Google Sheet?

  • Profile Image
    david
    Answered on January 04, 2017 at 06:34 PM

    I ran our fix to for the spreadsheet integration for your form and it looks to have succeeded.  The updated data for your form should now be in the sheet.  Let us know if it is not and we will try again.

  • Profile Image
    vitalwave
    Answered on January 05, 2017 at 10:02 AM

    Thank you David.  Is there any option for me to fix it myself if it happens again?

  • Profile Image
    david
    Answered on January 05, 2017 at 10:58 AM

    Other than disconnecting the integration and setting it up with a new sheet, there is no way to sync from your end.  New submissions should sync the most recent data.  If this happens again, you can let us know and we can try the sync from our end.  It only takes a few seconds for us to do as long as we know the specific form.