What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Which package do I need for secured info?

    Asked by Jasminefl1 on January 04, 2017 at 03:58 PM

    for social security #s

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    JotForm Support

    Answered by Kiran on January 04, 2017 at 07:53 PM

    You may collect SSNs using JotForm for legitimate activities and it is not allowed to collect any credit card numbers, passwords, etc. There is no separate package for collecting SSNs. You may also collect SSNs with free subscriptions. However, while having SSN input fields on the form, you'll need to follow some recommendations like

    - Make sure that the form is embedded/shared with https links only

    - Add an agreement and an e-signature field to the form so that the users can agree and sign to provide the SSN along with personal information

    - Make sure that you remove the sensitive information from the Email alerts since they are not encrypted by default

    Also, we request you to check the following thread that is explained more about collecting SSN numbers through JotForm.

    https://www.jotform.com/answers/500652-How-can-I-use-jotform-com-to-collect-social-security-numbers

    Please go through our terms of usage as well. 

    Hope this information helps! If you have any other questions, please let us know. We will be happy to help.