What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my username in the URL of a form I'm publishing?

    Asked by lfitzgerald on January 04, 2017 at 04:31 PM

    I publish this link every week.  I don't ever remember seeing my username in the URL before. What's up with that?

     

    https://form.jotform.com/lfitzgerald/weekly-lunch-order---updated

    Page URL:
    https://www.dmcs.org/school-lunch.aspx

  • Profile Image
    JotForm Support

    Answered by Chriistian on January 04, 2017 at 09:26 PM

    Please let me inform you that custom URLs will always include the form owner's username. If you do not want to show your username in the link, you can share the direct link instead so it shows up as http://www.jotformpro.com/form/60135971323956  

    You can also try this alternative using your own custom domain. Simply follow our guide here: How to use Custom Domains with Jotform.

    If you need further assistance, please let us know.
    Regards.

  • Profile Image

    Answered by lfitzgerald on January 05, 2017 at 09:45 AM
    New response received
    Hmmm… it appears that my Direct Link includes my username. Any other
    suggestions?
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on January 05, 2017 at 10:34 AM

    If you do not want that your username is shown in custom URL of your form, you can reset custom URL  and use default link of your, the one with form ID.

    To reset the custom URL  inside of your form builder click on Publish option and then click on reset option for Direct Link of Your Form.

    Other solution would be to embed your for on your webpage. 

    https://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page 

    https://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use 

    Hope this will help. Let us know if ou need further assistance.

  • Profile Image

    Answered by lfitzgerald on January 05, 2017 at 11:46 AM
    New response received
    I’ve been using JotForm for some time and I don’t feel like a novice. But
    I’m missing something. The link I’m using says “Direct Link of Your
    Form.” See screenshot below.
    We don’t want to embed the form.
    Any suggestions?
    ...
  • Profile Image
    JotForm Support

    Answered by AIDAN on January 05, 2017 at 12:09 PM

    Hi, please note that the screenshot wasn't successfully uploaded.

    Your form's direct link is https://form.jotform.com/60135971323956

    As my colleagues explained above, any custom naming you would like to set for your form, will begin with https://form.jotform.com/lfitzgerald/ so the only way to remove your username from the link is to reset it, making it as a result https://form.jotform.com/60135971323956

    If you have more questions or need further assistance, please let us know. Thank you.