What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was our recipient email addresses added to the bounce list?

    Asked by ccacmarketing on January 04, 2017 at 06:44 PM

    why did it happen and how can we prevent this in the future? We were just removed from the bounce list by jotform with from our previous ticket today.

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    JotForm Support

    Answered by Chriistian on January 05, 2017 at 12:10 AM

    There are several different reasons why an email address may get added to the bounce list. It can be due to the recipient's inbox being full, the email address is inactive, or if your email server is unavailable. It can also be due to the email server rejecting the email due to suspected spam.

    In case an email address gets added to the bounce list, you can check it on your end by following this guide: How to Remove Your Email Address from Bounce List. To prevent further bouncing issues, please see our guide here: How to Prevent Email Bouncing Related Issues.

    Please let us know if you need further assistance.