What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to downgrade, but not cancel my membership. I am just not using the paid features right now. Can I switch back in the future?

    Asked by anamsanchez02 on January 04, 2017 at 08:38 PM
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    JotForm Support

    Answered by Mike_G on January 05, 2017 at 01:46 AM

    I see that you are currently subscribed to our Bronze Monthly plan. Since the subscription will automatically renew every month. I suggest you cancel your subscription before your next billing period. To downgrade your account back to free subscription, please check the instruction in this guide: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    You can still, of course, upgrade your account in the future if you might be needing to increase your account limits by then.

    I hope this helps. If you have other questions or you need any further assistance, please feel free to contact us again anytime.

    Thank you.