What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm not generating Leads in Salesforce

    Asked by SLUCookBusiness on January 04, 2017 at 09:39 PM

    We are attempting to integrate this for to create leads (or prospects, we're using the higher ed pack) in Salesforce. I've ran a few tests and none of the tests are making its way to Salesforce. All of the fields needed are mapped, and Jotform says that the integration is up and running. We have the same integration running for Mailchimp and its working like a charm. 

    Page URL:
    http://business.slu.edu/programs-of-study/graduate-business-programs/a<br/>ttend-a-graduate-business-information-session/

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    JotForm Support

    Answered by EltonCris on January 05, 2017 at 02:23 AM

    Hi,

    Have you tried following this guide? https://www.jotform.com/help/271-Flexible-Data-Integration-With-Salesforce

    Please make sure that the recipient of your radio and checkboxes are textbox fields in your Salesforce form.

    I tested the cloned version of your form, mapped some of the basic fields (name, email and company) and they are sent to Salesforce.

     

     

    In salesforce:

    Please try to re-integrate your form with Salesforce and apply the above suggestions. As much as possible,  make sure that the recipient fields are text boxes.

    Example:

    Full Name -> Name field in Salesforce

    Email -> Email field in Zoho

    Radio button > Textbox field in Zoho

    Checkbox > Textbox field in Zoho

    If you are passing checkbox to checkbox field, make sure the recipient checkbox has the same options in the checkbox field from JotForm.

    Let us know if the issue still persists after this.

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    Answered by SLUCookBusiness on January 05, 2017 at 01:11 PM

    Cool Cool. Just to make sure its not any of that I made it so that it just syncs name, email, and company and I'm still not getting it to move to salesforce. Is there an issue with the higher ed pack we have installed?

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    JotForm Support

    Answered by Jan on January 05, 2017 at 02:49 PM

    I apologize but I'm not familiar with the "Higher Ed pack" plugin or add-on in SalesForce. The function of the integration is to transfer the data from the JotForm form to your SalesForce database. 

    Do you have a SalesForce account that doesn't have "Higher Ed pack"? You can try using that just to check if the issue is with the "Higher Ed pack" or not. Based on the test made by my colleague EltonCris, it is working properly.

    Hope that helps. Thank you.