What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Time Range: Unable to use total duration value as a calculation value

    Asked by geminienergy on January 04, 2017 at 10:55 PM
    The Form Calculation widget is no longer adding up "time" fields.  -I have these time fields set up as a range and the form calculation widget would add up all the time that was entered to give me a total.  I entered into the calculation wizard and tried to set it up to add again by selecting the proper time fields, this didnt work and the calculator is still not responding with a number i can see.  This was working great until i heard of the problem this afternoon.
  • Profile Image
    JotForm Support

    Answered by seth on January 05, 2017 at 02:20 AM

    Hello,

    There are tow calculation widgets in your form:

    First one has missing values on the formula:

    Second one is empty.

    Please confirm that your issue is related to the first calculation. If it is, please update your fields accordingly and try again. I am not sure if you already tried it, hence I have to suggest to renew your formula again. Sometimes this kind of calculations or conditions break away and this breaks might have various reasons. But no worries, we will fix the issue.

    If the issue persists after updating your calculation widget, contact us again. We will investigate the issue further in this case.

    Regards.

  • Profile Image

    Answered by mattacampbell on January 05, 2017 at 12:03 PM

    I did try to get the calculation working on a clone of this form, updated the main one for you to check out.  Still getting the same issue with the calculator..

     

    https://form.jotform.com/50768474613967

     

  • Profile Image
    JotForm Support

    Answered by Charlie on January 05, 2017 at 01:45 PM

    I presume you were referring to passing the time range duration to a calculation widget? Something like this one:

     

    Is that correct? I remember I have forwarded a feature like that in 2015, here's the thread: https://www.jotform.com/answers/498654. But upon testing, it seems like it is not anymore passing the duration in a time range as a calculation value.

    Let me forward this to our back-end team to have it checked and fixed.

    Apologies for the inconvenience.

  • Profile Image

    Answered by geminienergy on January 05, 2017 at 02:25 PM

    Yes the duration was passed on to the calculation wizard and all entries were added up there.

     

    Thanks for your help here!

  • Profile Image

    Answered by geminienergy on January 10, 2017 at 08:28 PM

    Hey guys!  I was wondering if there had been any progress on this thread, it's been a while and jotform support has always been pretty quick.

     

    Thanks in advance!

  • Profile Image
    JotForm Support

    Answered by Charlie on January 11, 2017 at 01:54 AM

    I checked the status of the ticket but it is still open. One of our developers is already assigned on it though. Unfortunately, I'm unable to provide a time frame on this, but we'll update you here once we hear any news.

    Apologies.