What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bounce Back Email

    Asked by stevenrc12 on January 04, 2017 at 11:00 PM

    Hi,

     

    My company has a very restrictive email setting, sometimes the email sent from JotForm will get filtered or blocked.

    I have noticed that when this occurs, JotForm automatically disables the email notification on the form so no further emails are sent to my email address. So for many days I will no longer get any Jotform emails, not until I start to edit the particular jotform again, then I was notified that this has happened.

    So I want to ask if you can please disable this function for me, as I cannot do anything about the aggressive spam corporate email setting. 

     

    Regards

    Steven

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    JotForm Support

    Answered by Chriistian on January 05, 2017 at 02:14 AM

    Hi,

    I checked your email logs and I noticed that the latest email went through successfully.

    If emails sent from JotForm get filltered or blocked, we suggests for you to add JoForm IP addresses to whitelist. Whitelisting JotMails Addresses.

    Here's are some guides to help you with email issues:

    How to Remove Your Email Address from Bounce List

    How to Prevent Email Bouncing Related Issues

     

    If issue still persists, please let us know.
    Regards