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    Google Spreadsheet Integration: Undefined spreadsheet error

    Asked by hriviereplatt on January 05, 2017 at 01:20 AM

    I had a working google doc integration which broke (I think because I moved the Google Folder). I am trying to reintegrate and am now getting a failed integration message or it is telling me it is integrated to an undefined spreadsheet. Help!



    This is a re-post of a comment on Google Docs Integration: Send Responses to Google Spreadsheets. Instantly.

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    JotForm Support

    Answered by candy on January 05, 2017 at 02:59 AM

    Hello,

    Instead of reintegrating, please completely remove the integration and later add to the form again. After setting up the new integration, please note that the submissions will be saved into a new spreadsheet. 

    Also, I have checked your form named "2017-18 Flexibility Decisions Submission Form" as an example and I have seen that Google Spreadsheet and Drive integrations are up & running. Could you please tell us in which forms do you have this issue? So that, we can assist much better.

    Thanks in advance.

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    Answered by hriviereplatt on January 05, 2017 at 11:40 AM

    Problem seems resolved (I had commented in another thread as well). Thanks!