What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing data

    Asked by post@midtbyen.no on January 05, 2017 at 02:30 AM

    Hi,

    After issues with our billing plan, we are missing severeal data/submissions. They are completley gone.

    How can you solve this?

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    JotForm Support

    Answered by owen on January 05, 2017 at 03:12 AM

    Hi,

    Your submission data should have been temporarily deleted due to the total submission storage limit when you were on the free plan for a short period of time. Now, I have restored them. You initially had 543 submissions. The total count is now 1810. Please check your submission data and let us know if you encounter any issues. 

    Thank you for contacting us.