Integration not working well in Google Sheet

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    MelanieD
    Asked on January 05, 2017 at 03:38 AM

    Hello,

     

    In my previous question, you have replied that we can no longer modify integration sheets. We feel disapointed about it? Do you plan to come back to previous functionnality?

    In the meantime, I will use the Google copy functions as you have suggested.

     

    Hence, I have relinked my form with a new google sheet and did not change anything to it.

     

    I found out yesterday that some submissions are missing from the sheet whereas they were really done.

     

    Ex : 

    in my Google sheet, I get :

    Line 186 : submission done on 04-01-2017 16:30:53

    Line 187 : submission done on 04-01-2017 21:30:12

     

    But there was a submission done on 04-01-2017 at 18:29:04 ! Missing. We can not work like this. We need your help.

     

    Can you check?

     

    Thank you,

    Mélanie Joubert.

  • Profile Image
    Chriistian
    Answered on January 05, 2017 at 04:02 AM

    We are sorry for the inconvenience that have caused you.

    I have added now the missing submission data to your google spreadsheet. Can you please check if the missing submission data is there now in your google spreadsheet?

    Do let us know if you need further assistance.
    Regards

     

  • Profile Image
    MelanieD
    Answered on January 05, 2017 at 04:06 AM

    Thank you, I can see it now on my sheet. 

    Is the issue identified or shall I be careful and check if all data are there day after day?

     

    Thank you,

    Mélanie

  • Profile Image
    Chriistian
    Answered on January 05, 2017 at 04:21 AM

    The issue has been resolved, you do not need to check if all the data are there day after day.

    However, if you encounter again this issue in the future, please let us know.
    Regards