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    Why is my paypal payment missing on my form?

    Asked by playmakersource on January 05, 2017 at 11:05 AM

    Once again my payment portion for my form is not showing up.  It shows everything except that payment part and then the submit button.  This happens way too often.  Please advise.

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    JotForm Support

    Answered by Jim_R on January 05, 2017 at 12:20 PM

    Hello, since you never mentioned which form you're having issues with, I tried my luck with the last 4 forms you modified and all of them shows the Paypal payment field:

    1. PSR Scouting Book

    2. PSR Scouting Book and Workout Sessions

    3. PSR Varsity Recruiting Plan

    4. PSR Live Scouting Session

    I'll just assume that the form you're reporting is PSR Varsity Recruiting Plan (3rd image above)

    You described your issue as "This happens way too often." so I checked your previous threads with us and found these two (2):

    1. https://www.jotform.com/answers/882626

    2. https://www.jotform.com/answers/985297

    From what I can tell, these threads above are not related to what you're describing right now (those 2 are temporary issues that we're aware of).

    For this instance, since I failed to reproduce it on my end, can you kindly check it one more time and let us know if the problem persists?

    If by any chance you're viewing the form right after cloning it, then the payment field won't work. You'd have to set it up first by going through the Payment Wizard since cloning doesn't clone the actual payment wizard setup.