Why is my paypal payment missing on my form?

  • playmakersource
    Asked on January 5, 2017 at 11:05 AM

    Once again my payment portion for my form is not showing up.  It shows everything except that payment part and then the submit button.  This happens way too often.  Please advise.Why is my paypal payment missing on my form? Image 1 Screenshot 20

    Jotform Thread 1026489 Screenshot
  • Support_Management Jotform Support
    Replied on January 5, 2017 at 12:20 PM

    Hello, since you never mentioned which form you're having issues with, I tried my luck with the last 4 forms you modified and all of them shows the Paypal payment field:

    1. PSR Scouting Book

    Why is my paypal payment missing on my form? Image 1 Screenshot 50

    2. PSR Scouting Book and Workout Sessions

    Why is my paypal payment missing on my form? Image 2 Screenshot 61

    3. PSR Varsity Recruiting Plan

    Why is my paypal payment missing on my form? Image 3 Screenshot 72

    4. PSR Live Scouting Session

    Why is my paypal payment missing on my form? Image 4 Screenshot 83

    I'll just assume that the form you're reporting is PSR Varsity Recruiting Plan (3rd image above)

    You described your issue as "This happens way too often." so I checked your previous threads with us and found these two (2):

    1. https://www.jotform.com/answers/882626

    2. https://www.jotform.com/answers/985297

    From what I can tell, these threads above are not related to what you're describing right now (those 2 are temporary issues that we're aware of).

    For this instance, since I failed to reproduce it on my end, can you kindly check it one more time and let us know if the problem persists?

    If by any chance you're viewing the form right after cloning it, then the payment field won't work. You'd have to set it up first by going through the Payment Wizard since cloning doesn't clone the actual payment wizard setup.