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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Matrix field: Checked values are not reflecting in submission email

    Asked by metrowestymca on January 05, 2017 at 11:53 AM

    Additionally, answers to the last question on the form doesn't show up when viewing submissions or when exporting the form as a PDF.  They only way we can see what the permission selected was by hitting "Edit" and then view in the edit window.

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    JotForm Support

    Answered by Nik_C on January 05, 2017 at 12:07 PM

    I checked the matrix field that you were referring to and I was able to replicate this problem. Checked values are not reflecting in submission emails.

    I will forward this thread to our backend team for further checking.

    We'll get back to you as soon as possible.

    In the meantime you can set your fields to be radio buttons, that will work:

    Thank you for your understanding.

  • Profile Image

    Answered by metrowestymca on January 05, 2017 at 01:45 PM
    Thanks
    Scott Umbel
    Branch Executive Director
    Family Outdoor Center
    MetroWest YMCA
    45 East Street, Hopkinton, MA 01748
    PH (508) 435-9345 x105 FX (508) 435-9201
    www.metrowestymca.org
    ...
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    JotForm Support

    Answered by NeilVicente on May 14, 2017 at 04:32 PM

    Hi Scott,

    Please accept our apologies. It seems that this bug has been fixed for quite some time now, but for some reason we forgot to give you an update.

    In any case, please do inform us if you're having issues with your forms.

    Kind regards,