What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving the reset password instructions email

    Asked by Robyn Burck  on January 05, 2017 at 12:15 PM

    i've sent myself an email to reset no short of 10 times......I'm not gettting the reset instructions.  PLEASE HELP as I have a deadline for my forms!

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    JotForm Support

    Answered by AIDAN on January 05, 2017 at 12:22 PM

    Hi Robyn, thank you for contacting us.

    I checked your email against the bounce list and it was in it:


    That explains why you were not receiving emails. I have removed the email address from the bounce list.

    Please try to reset your password again, and get back to us if the problem persists. Thank you.