I am not receiving the reset password instructions email

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    Robyn Burck 
    Asked on January 05, 2017 at 12:15 PM

    i've sent myself an email to reset no short of 10 times......I'm not gettting the reset instructions.  PLEASE HELP as I have a deadline for my forms!

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    AIDAN
    Answered on January 05, 2017 at 12:22 PM

    Hi Robyn, thank you for contacting us.

    I checked your email against the bounce list and it was in it:

     

    That explains why you were not receiving emails. I have removed the email address from the bounce list.

    Please try to reset your password again, and get back to us if the problem persists. Thank you.