What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please cancel my $19 Bronze subscription, we will keep the free subscription.

    Asked by Xochitl Hernandez on January 05, 2017 at 03:51 PM

    We will use the free subscription until our needs change and we will go back to using the $19 per month.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on January 05, 2017 at 05:31 PM

    I see that your account worldwidewest is renewed with Bronze subscription today. It seems that you have already canceled the subscription. The account is now scheduled to downgrade by the end of the current subscription period. Do you want to keep the subscription for this month or want to downgrade now?

  • Profile Image

    Answered by worldwidewest on January 05, 2017 at 05:45 PM
    Please downgrade now, would it be possible to receive a refund for downgrading?
    All the best,
    Xochitl Hernandez
    Dress for Success Worldwide West
    2100 S. Hill Street
    Los Angeles, CA 90007
    Like and follow us on: Facebook, Twitter and Instagram @DFSWest
    Help us empower women to find a new career in the New Year.
    Locate your closest Dress for Success affiliate to find out how.
  • Profile Image
    JotForm Support

    Answered by Kiran on January 05, 2017 at 07:24 PM

    As per your request, we have canceled the subscription and downgraded the account to Free. The last payment has also been refunded. Please allow 5 to 7 business days to reflect the refund amount in your account statement.

    Thank you!