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  • Profile Image

    Why Dwolla is not redirecting users to payment page?

    Asked by jf1022 on January 05, 2017 at 04:44 PM

    The form was working. I then added a link, on my invoice forms, to the URL below. The link worked. I made some minor changes to the form, copied and pasted the Iframe code into my Payment webpage and tested. The form displays the changes, takes the data and issues a  Thank You, but doesn't bring up the Dwolla login/register page.

    ??

    Thanks,

    John

    Page URL:
    www.http://matsana.net/payment/

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 05, 2017 at 06:53 PM

    I have checked your form and it seems fine; however, the payment field is not required so it means that your users may submit the form leaving the field empty  or selecting a product, but entering 0 as amount to be charged, this will end up in the form showing the thank you page only without redirecting to Dwolla payment page. 

    In fact, in your submissions I can see they do not have an amount entered in the payment field: 

    To avoid this you will need to set the payment field as required so your users will not be able to leave the fields empty and they will always be redirected to the payment page:

    Hope this helps. 

  • Profile Image

    Answered by jf1022 on January 05, 2017 at 11:45 PM
    Kevin,
    Thanks. Originally when I first tried out the form, I had the same issue and another tech explained to me that the Dwolla page does not come up because, with no money ($0) indicated to be billed, there’s no transaction afa Dwolla’s concerned. I just forgot about that. But it brings up another problem.
    I thought that, for those who want to make single monthly payments, the other fillable boxes would trigger the Dwolla login page. Obviously it doesn’t . Need to revisit that.
    Thanks,
    John
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 06, 2017 at 02:20 AM

    Hi,

    I check your form and I did a test. First was submitting your form without an amount and I wasn't redirected to the Dwolla login/register page. But when I have tried set an amount, I was redirected successfully.

     

    To prevent the issue, as what my colleague suggested, you need to make the field required.

    If you need further assistance, do let us know.
    Regards