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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sale price not applied on subscription payment

    Asked by Kimberly Kirk  on January 05, 2017 at 05:35 PM

    Regarding account:  boardchair@heartlandalliance.ca

    We had purchased a subscription on December 23 for the "sale" price of approximately $9.95.  I received my visa statement today and noticed we were charged $19.00 instead of the sale price.

    I would appreciate a refund of the almost $9.05 to my visa card please. 

    If I misunderstood the sale and it wasn't $9.95, please advise.

    Kimberly Kirk

     

  • Profile Image
    JotForm Support

    Answered by jonathan on January 05, 2017 at 08:57 PM

    Hi Kimberly,

    The sales discount is only applicable for annual subscription payment.

    As far as I can see on your account/username  HeartlandAllianceChurch  your subscription is a BRONZE-Monthly plan and not the Yearly one.

    You can review your payment invoice for details on your account billing section

    User guide: https://www.jotform.com/help/329-How-to-Check-Invoices

    Please let us know on how you want us to proceed with your current subscription plan.

    Thanks.

     

    Related link: https://www.jotform.com/pricing