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  • Profile Image

    Sale price not applied on subscription payment

    Asked by Kimberly Kirk  on January 05, 2017 at 05:35 PM

    Regarding account:  boardchair@heartlandalliance.ca

    We had purchased a subscription on December 23 for the "sale" price of approximately $9.95.  I received my visa statement today and noticed we were charged $19.00 instead of the sale price.

    I would appreciate a refund of the almost $9.05 to my visa card please. 

    If I misunderstood the sale and it wasn't $9.95, please advise.

    Kimberly Kirk


  • Profile Image
    JotForm Support

    Answered by jonathan on January 05, 2017 at 08:57 PM

    Hi Kimberly,

    The sales discount is only applicable for annual subscription payment.

    As far as I can see on your account/username  HeartlandAllianceChurch  your subscription is a BRONZE-Monthly plan and not the Yearly one.

    You can review your payment invoice for details on your account billing section

    User guide: https://www.jotform.com/help/329-How-to-Check-Invoices

    Please let us know on how you want us to proceed with your current subscription plan.



    Related link: https://www.jotform.com/pricing