- Kimberly KirkAsked on January 05, 2017 at 05:35 PM
Regarding account: firstname.lastname@example.org
We had purchased a subscription on December 23 for the "sale" price of approximately $9.95. I received my visa statement today and noticed we were charged $19.00 instead of the sale price.
I would appreciate a refund of the almost $9.05 to my visa card please.
If I misunderstood the sale and it wasn't $9.95, please advise.
- JotForm SupportjonathanAnswered on January 05, 2017 at 08:57 PM
The sales discount is only applicable for annual subscription payment.
As far as I can see on your account/username HeartlandAllianceChurch your subscription is a BRONZE-Monthly plan and not the Yearly one.
You can review your payment invoice for details on your account billing section
Please let us know on how you want us to proceed with your current subscription plan.
Related link: https://www.jotform.com/pricing