What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I remove an email address and add a new one for activity emails on website?

    Asked by luber on January 05, 2017 at 06:14 PM

    I FOLLOWED THE INSTRUCTIONS BUT IT STILL ONLY EMAILS LOREN'S EMAIL ADDRESS AND NOT MINE.  IS THERE ANOTHER WAY TO CHANGE THE EMAIL ADDRESSES THAT RECEIVE NOTIFICATION ON CHANGES AND UPLOADS?

    Page URL:
    https://www.jotform.com//?formID=40018723612142

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    JotForm Support

    Answered by Chriistian on January 05, 2017 at 09:30 PM

    It appears that you are testing the notification through the Test Email button. Please note that this feature will always send the test email to the email address associated with the account (loren@*****.com). This is why Loren receives the test email but you do not.

    I see you have setup the notification correctly. To test if the notification will send to all the recipients, you will need to make an actual submission to your form. You can check out our guide here for more info: How to Properly Add, Change, and Test a New Email Recipient Address.

    Please let us know if you need further assistance.
    Regards.