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    BUG in google docs integration: NOT ALL FIELDS COPIED!

    Asked by dkanotister on May 26, 2012 at 09:04 AM

    Not all data is successfully stored on google docs! The column names are all as they should be, but when I try submitting the form, the new rows show up with only part of the data. It is always same fields whose data is lost somewhere between the form and google docs sheet.

    UPDATE: Looks like fields with umlauts are the ones that don't work, ie. "ä", "ö" etc. 

    Please fix this asap - it makes it very hard to use the service without ability to use the native language with umlauts...

    Page URL:
    http://www.jotformeu.com/dkanotister/jasenhakemus

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    JotForm Support

    Answered by jonathan on May 26, 2012 at 04:59 PM

    Hi,

    You are correct. And thank you for this information. 

    A next level support ticket had already been created regarding this issue.

    You will be informed once an update is available.

    Thanks.

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    Answered by dkanotister on May 28, 2012 at 03:13 PM

    This is good to hear. Any estimate on when the fix might be deployed? Days / week / month / ???

    I am asking because if it is quick, I may get by without changing the field names in the interim. Otherwise, as things are, the google spreadsheet will be recreated with the new columns. And when the fix is there, I will have to change back. So there's some manual copying of data back and forth involved etc.

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    JotForm Support

    Answered by Mike_T on May 28, 2012 at 04:21 PM

    This issue is assigned to one of our Developers and marked as important one. However, we do not have any ETA for when this issue will be fixed.

    Once we get any updates on this we will let you know by updating this thread.

    Please note that you can Clone your forms to avoid some additional work, this feature is also works fine for backup purpose.

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    Answered by canerbalci on May 30, 2012 at 11:31 AM

    Hi dkanotister,

     

    Sorry for the inconvenience. We have just released a bugfix for this issue for forms with non ascii labels. The form you submitted for the bug seems deleted so i couldn't try on a clone. Can you reintegrate your form with google docs and let us know if anything goes wrong?

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    Answered by ivonne on August 03, 2012 at 09:33 PM

    Hi! im having a problem with google docs - formulaires! I finishes my formulaire, i save it, and when i come back to try to modified or just to see it is empty!! is already been 3 times ive completed and bomm, it disapears!!

    Help

    thanks

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    Answered by fxr on August 03, 2012 at 10:05 PM

    Hi ivonne,

    Can you please open a new thread describing your issue and providing a link to the form you are trying to integrate with googledocs? 

    Thanks!