What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my account is suspended?

    Asked by Versilia on January 06, 2017 at 03:53 AM

    I attempted to login using Firefox and got this message "Due to <a target="_blank" href="http://www.jotform.com/terms" ><b><u>terms of use</u></b></a> violation, your account has been suspended.<br>It was suspected to be used for phishing. If you think this is a mistake please <a target="_blank" href="http://www.interlogy.com/contact.html?jotform=yes" ><b><u>contact us</u></b></a> to resolve this issue."

    What do you suggest?

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    JotForm Support

    Answered by ashwin_d on January 06, 2017 at 03:53 AM

    Hello Versilia,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now. Do try to sign in to your JotForm account and get back to us if you have any trouble.

    I'm sorry for the trouble caused to you. 

    Thank you!

  • Profile Image

    Answered by Versilia on January 06, 2017 at 04:03 AM

    Hi, thanks for reactivating. Can you please tell me my your system regarded me as phishing so that I can avoid this happening again in the future?

     

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    JotForm Support

    Answered by Chriistian on January 06, 2017 at 04:47 AM

    It seems that your forms doesn't violate our Terms of Use  and it might have been regarded as false positive.

    To avoid your account from being suspended in the future, please make sure to avoid fields that don't have any labels and forms should have proper titles. Also avoid adding password and credit card fields in your form.