What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Some customers say that form isn't working

    Asked by AnytimeFitnessUK on January 06, 2017 at 04:04 AM

    Hi there,

    A number of our customers have said that our Jot Form isn't working.  Most notably the form keeps saying a postcode is required and they have entered it.

    Would you be able to let me know the issues that could be causing this. As I have done some 'test' submissions using Chrome and it seems to work okay.

    Many thanks,

    Graham

    Page URL:
    https://eu.jotform.com/submissions/60914336454961

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    JotForm Support

    Answered by Jim_R on January 06, 2017 at 04:50 AM

    Hey Graham, I cloned and tested your form but failed to reproduce the problem either. Here's how it went from my perspective:

    And if I attempt to purposely leave the Postcode field empty, it won't let me submit the form:

    As far as I can tell, your form works as intended. Since you managed to test and it worked, and from my end it worked too, we can safely deduce that this might be a client-sided problem from your end-users.

    If a user reports that they can't submit the form, kindly advise them to ensure all the required fields are filled out.