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Some customers say that form isn't workingAsked by AnytimeFitnessUK on January 06, 2017 at 04:04 AM
A number of our customers have said that our Jot Form isn't working. Most notably the form keeps saying a postcode is required and they have entered it.
Would you be able to let me know the issues that could be causing this. As I have done some 'test' submissions using Chrome and it seems to work okay.
Hey Graham, I cloned and tested your form but failed to reproduce the problem either. Here's how it went from my perspective:
And if I attempt to purposely leave the Postcode field empty, it won't let me submit the form:
As far as I can tell, your form works as intended. Since you managed to test and it worked, and from my end it worked too, we can safely deduce that this might be a client-sided problem from your end-users.
If a user reports that they can't submit the form, kindly advise them to ensure all the required fields are filled out.