-
AnytimeFitnessUKAsked on January 6, 2017 at 4:04 AM
Hi there,
A number of our customers have said that our Jot Form isn't working. Most notably the form keeps saying a postcode is required and they have entered it.
Would you be able to let me know the issues that could be causing this. As I have done some 'test' submissions using Chrome and it seems to work okay.
Many thanks,
Graham
-
Support_Management Jotform SupportReplied on January 6, 2017 at 4:50 AM
Hey Graham, I cloned and tested your form but failed to reproduce the problem either. Here's how it went from my perspective:
And if I attempt to purposely leave the Postcode field empty, it won't let me submit the form:
As far as I can tell, your form works as intended. Since you managed to test and it worked, and from my end it worked too, we can safely deduce that this might be a client-sided problem from your end-users.
If a user reports that they can't submit the form, kindly advise them to ensure all the required fields are filled out.