What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Clickable Image Preview option not working inside PayPal payment field

    Asked by paulblakephoto on January 06, 2017 at 05:43 AM

    Previews were clickable before and became larger now nothing happens. Please assist.

    Page URL:

  • Profile Image

    Answered by Boris on January 06, 2017 at 06:46 AM

    Thank you for bringing this to our attention, I was able to replicate the issue even on a very simple form with only one product on a PayPal payment field:


    However, other payment fields seem to be working fine, such as Stripe, Purchase Order, etc. The issue seems to be specific to the PayPal payment field.

    Let me escalate this as a bug report to our developers, and we will inform you as soon as there are any updates about this issue. Thank you.