What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    All of my forms have been unaccessible.

    Asked by Versilia on January 06, 2017 at 06:07 AM

    Hi, all of my forms are no longer accessible. When I preview it says Form not found. This form is disabled but I have not disabled any forms.

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    JotForm Support

    Answered by candy on January 06, 2017 at 06:37 AM

    Hello,

     

    We are sorry for the inconvenience you have.

     

    I have checked your account and I have seen that your account has been auto-suspended.

     

    I have checked all of your forms and I did not find any issue that violates our Terms of use. So that, I have reactivated your account.

     

    Thank you.

     

     

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    Answered by Versilia on January 06, 2017 at 06:40 AM

    Hi, thank you but this is the second time my account has been suspended. There must be something I am doing that your system takes exception to. Are you able to find out please?

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    JotForm Support

    Answered by candy on January 06, 2017 at 06:50 AM

    Hello,

    I have whitelisted your forms not be suspended again. 

    Our automatic phishing detection system has detected some words that you have used inside your form and it made your account suspend due to phishing.

    What you can do could be not to use such words: code, password, credit card, etc.

    Thank you.

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    Answered by Versilia on January 06, 2017 at 11:31 AM

    Thank you