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  • Profile Image

    Auto-responder email is not being sent.

    Asked by Travelops on January 06, 2017 at 07:22 AM

    Good Afternoon,

     

    We are having issues with users not receiving the Emails receipt on the below jotform i have got the users to try Safari and google Chrome and the submission is showing but users are not receiving the emails from the Autoresponder.

     

    https://form.jotformeu.com/60845568347366

    Can you help?

     

    Regards

     

    Michael

     

     

    Page URL:
    https://form.jotformeu.com/60845568347366

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 06, 2017 at 07:52 AM

    Hello Michael,

    Upon checking our records, I found that your email address ended up in our bounce list for following reasons:

    Result: 

    Suzanne.Coupland@thepersonaltravelagents.co.uk is IN 

     the bounce list 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

     

    That is the reason why the auto-responder email was not sent. I have removed your email from our bounce list and it should be working fine now. I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by Travelops on January 06, 2017 at 08:35 AM

    Hello 

     

    Thanks you for removing suzanne from the bounce list could you check the below email addresses are not in the bounce list as well as we are receiving a few queries about this

     

    alexandra.meakin@thepersonaltravelagents.co.uk
    alicia.turner@thepersonaltravelagents.co.uk
    alison.barran@thepersonaltravelagents.co.uk
    amanda.pritchard@thepersonaltravelagents.co.uk
    amy.shuttleworth@thepersonaltravelagents.co.uk
    andrea.gilbert@thepersonaltravelagents.co.uk
    andy.meredith@thepersonaltravelagents.co.uk
    angela.brooks@thepersonaltravelagents.co.uk
    anica.grujich@thepersonaltravelagents.co.uk
    anna.howard@thepersonaltravelagents.co.uk
    anna.ruse@thepersonaltravelagents.co.uk
    becky.springer@thepersonaltravelagents.co.uk
    bradley.reynolds@thepersonaltravelagents.co.uk
    carl.hayes@thepersonaltravelagents.co.uk
    carol.novelli@thepersonaltravelagents.co.uk
    cheryl.stanley@thepersonaltravelagents.co.uk
    chris.omahony@thepersonaltravelagents.co.uk
    christine.smith@thepersonaltravelagents.co.uk
    claire.belsey@thepersonaltravelagents.co.uk
    Claire.cowlishaw@thepersonaltravelagents.co.uk
    claire.crookes@thepersonaltravelagents.co.uk
    claire.kirby@thepersonaltravelagents.co.uk
    clare.crossley@thepersonaltravelagents.co.uk
    clare.lane@thepersonaltravelagents.co.uk
    dani.jewell@thepersonaltravelagents.co.uk
    daniell.connelly@thepersonaltravelagents.co.uk
    david.sixsmith@thepersonaltravelagents.co.uk
    david.tonks@thepersonaltravelagents.co.uk
    dean.legge@theepersonaltravelagents.co.uk
    dominique.kassimis@thepersonaltravelagents.co.uk
    donna.thomson@thepersonaltravelagents.co.uk
    elaine.overton@thepersonaltravelagents.co.uk
    elisha.treserden@thepersonaltravelagents.co.uk
    emma.burrow@thepersonaltravelagents.co.uk
    emma.hall@thepersonaltravelagents.co.uk
    francesca.barone@thepersonaltravelagents.co.uk
    gary.pridmore@thepersonaltravelagents.co.uk
    gemma.clarke@thepersonaltravelagents.co.uk
    gemma.storan@thepersonaltravelagents.co.uk
    gina.potts@thepersonaltravelagents.co.uk
    ginette.steele@thepersonaltravelagents.co.uk
    glynis.hill@thepersonaltravelagents.co.uk
    hayley.ferguson@thepersonaltravelagents.co.uk
    hayley.owen@thepersonaltravelagents.co.uk
    jade.pugh@thepersonaltravelagents.co.uk
    jane.burton@thepersonaltravelagents.co.uk
    jane.wakefield@thepersonaltravelagents.co.uk
    janet.buchan@thepersonaltravelagents.co.uk
    janine.porter@thepersonaltravelagents.co.uk
    jason.tuatara@thepersonaltravelagents.co.uk
    jenny.chadbourne@thepersonaltravelagents.co.uk
    jillian.blewitt@thepersonaltravelagents.co.uk
    jill.ibberson@thepersonaltravelagents.co.uk
    jo.catt@thepersonaltravelagents.co.uk
    joanne.saunders@thepersonaltravelagents.co.uk
    joanne.crouch@thepersonaltravelagents.co.uk
    judi.moore@thepersonaltravelagents.co.uk
    julie.bamford@thepersonaltravelagents.co.uk
    julie.bartram@thepersonaltravelagents.co.uk
    julie.birch@thepersonaltravelagents.co.uk
    julie.bowden@thepersonaltravelagents.co.uk
    julie.bridges@thepersonaltravelagents.co.uk
    julie.brownlie@thepersonaltravelagents.co.uk
    julie.hill@thepersonaltravelagents.co.uk
    julie.hood@thepersonaltravelagents.co.uk
    julie.kenyon@thepersonaltravelagents.co.uk
    julie.kudiersky@thepersonaltravelagents.co.uk
    julie.taylor@thepersonaltravelagents.co.uk
    karen.hamilton@thepersonaltravelagents.co.uk
    karen.park@thepersonaltravelagents.co.uk
    karen.tonks@thepersonaltravelagents.co.uk
    kathryn.wainer@thepersonaltravelagents.co.uk
    kellie.wright@thepersonaltravelagents.co.uk
    kelly.bigg@thepersonaltravelagents.co.uk
    kelly.braddock@thepersonaltravelagents.co.uk
    kelly.jones@thepersonaltravelagents.co.uk
    kerry.ashley@thepersonaltravelagents.co.uk
    kerry.podmore@thepersonaltravelagents.co.uk
    kerys.williams@thepersonaltravelagents.co.uk
    kevin.gill@thepersonaltravelagents.co.uk
    laura.higgins@thepersonaltravelagents.co.uk
    leeann.englestown@thepersonaltravelagents.co.uk
    lesley.mcfarland@thepersonaltravelagents.co.uk 
    linda.reynolds@thepersonaltravelagents.co.uk
    lindsay.hinchliffe@thepersonaltravelagents.co.uk
    lindsay.radcliffe@thepersonaltravelagents.co.uk
    lindsey.newcombe@thepersonaltravelagents.co.uk
    lindy.kell@thepersonaltravelagents.co.uk
    lisa.burton@thepersonaltravelagents.co.uk
    liza.royce@thepersonaltravelagents.co.uk
    lois.hendrick@thepersonaltravelagents.co.uk
    lorraine.dennahay@thepersonaltravelagents.co.uk
    louise.harte@thepersonaltravelagents.co.uk
    louise.hunt@thepersonaltravelagents.co.uk
    louise.rothwell@thepersonaltravelagents.co.uk
    maria.demassi@thepersonaltravelagents.co.uk
    maria.goddard@thepersonaltravelagents.co.uk
    mary.pring@thepersonaltravelagents.co.uk
    matthew.ruth@thepersonaltravelagents.co.uk
    maureen.montgomery@thepersonaltravelagents.co.uk
    michelle.tolton@thepersonaltravelagents.co.uk
    natalie.bell@thepersonaltravelagents.co.uk
    natalie.cannell@thepersonaltravelagents.co.uk
    natasha.edentaylor@thepersonaltravelagents.co.uk
    neil.surgenor@thepersonaltravelagents.co.uk
    nicky.davis@thepersonaltravelagents.co.uk
    nicola.malone@thepersonaltravelagents.co.uk
    nicola.okeeffe@thepersonaltravelagents.co.uk
    helen.nigel@thepersonaltravelagents.co.uk
    nikki.freeman@thepersonaltravelagents.co.uk
    paul.wells@thepersonaltravelagents.co.uk
    peter.hardman@thepersonaltravelagents.co.uk
    phil.davis@thepersonaltravelagents.co.uk
    phil.hindle@thepersonaltravelagents.co.uk
    rachael.maud@thepersonaltravelagents.co.uk
    rhiann.hill@thepersonaltravelagents.co.uk
    rhonda.keys@thepersonaltravelagents.co.uk
    richard.slater@thepersonaltravelagents.co.uk
    rosalyn.small@thepersonaltravelagents.co.uk
    Sakina.razaq@thepersonaltravelagents.co.uk
    sallyann.allen@thepersonaltravelagents.co.uk
    sam.fallon@thepersonaltravelagents.co.uk
    sam.smith@thepersonaltravelagents.co.uk
    sara.wakelam@thepersonaltravelagents.co.uk
    sarah.davis@thepersonaltravelagents.co.uk
    sharon.clayson@thepersonaltravelagents.co.uk
    sharron.dawson@thepersonaltravelagents.co.uk
    stella.sharples@thepersonaltravelagents.co.uk
    steph.purhouse@thepersonaltravelagents.co.uk
    steve.smithee@thepersonaltravelagents.co.uk
    sue.mackintosh@thepersonaltravelagents.co.uk
    sue.patterson@thepersonaltravelagents.co.uk
    suzanne.coupland@thepersonaltravelagents.co.uk
    suzanne.wren@thepersonaltravelagents.co.uk
    teri.horton@thepersonaltravelagents.co.uk
    tina.smith@thepersonaltravelagents.co.uk 
    tony.morris@thepersonaltravelagents.co.uk
    tracie.hollywood@thepersonaltravelagents.co.uk
    vanessa.cavanagh@thepersonaltravelagents.co.uk
    vanessa.evans@thepersonaltravelagents.co.uk
    vicky.hadley@thepersonaltravelagents.co.uk
    zona.kevernegamble@thepersonaltravelagents.co.uk
  • Profile Image
    JotForm Support

    Answered by candy on January 06, 2017 at 09:05 AM

    Hello Michael,

    I have checked all of the email addresses one by one and I have seen that 2 of the email addresses were in our bounce list as you can see the screenshots below:

    I have removed that email addresses from our bounce list. So that, they are able to receive emails normally now.

    Thanks.