What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot receive notifications

    Asked by undimemt on January 06, 2017 at 08:34 AM

    bom dia, fiz a publicacao no meu site sobre o jotform e ainda nao recebi os bonus de submissao que tenho direito, segue link para que seja analisado e pontuado de acordo com o informativo de voces, 50 submissoes a que tenho direito,



    aguardo urgente isso, pois faz hora que fiz a publicação e ate agora nada de bonificação.

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    JotForm Support

    Answered by amy on January 06, 2017 at 09:01 AM


    If I can understand you correctly, you claim that you cannot receive notifications from us. I inspected your forms and found that you haven't specified any recipient address yet for your 2 forms which are titled as "Cadastro de DME 2015" and "Inscrição - 1º Encontro de Gestores Municipais de Educação/2017".

    If you don't specify any recipient address for your form, you cannot get any notifications neither. Please, would you review our user guide which is related to set up email notifications and try it again?

    If you don't receive any notifications even if you set up your recipient addresses, please don't forget to check your spam folder. If you see the e-mails which are sent from us in your spam folder, please mark them as not spam.

    If you need further assistance, please feel free to ask.

    Thank you.