What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Troubleshooting password recovery

    Asked by Luiz Monteiro  on January 06, 2017 at 10:10 AM

     

    Dear ones

     

    I have tried to recover my password from Jotform, but I have not been successful. When filling out the recovery email: luizhenriquemonteiro.mkt@gmail.com, I get no feedback. On other occasions when I had to recover the password, it always worked.

     

    Thank you for your attention and I'm counting on solving the problem.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 06, 2017 at 11:20 AM

    This is because your email address is in our bounce list, here's the reason: 

    Reason(s) : X-Postfix; Host or domain name not found. Name service error

    I have removed it now so you can receive the emails with the reset instructions, please try again and let us know if this still persists.