- Luiz MonteiroAsked on January 06, 2017 at 10:10 AM
I have tried to recover my password from Jotform, but I have not been successful. When filling out the recovery email: firstname.lastname@example.org, I get no feedback. On other occasions when I had to recover the password, it always worked.
Thank you for your attention and I'm counting on solving the problem.
- JotForm SupportKevin_GAnswered on January 06, 2017 at 11:20 AM
This is because your email address is in our bounce list, here's the reason:
Reason(s) : X-Postfix; Host or domain name not found. Name service error
I have removed it now so you can receive the emails with the reset instructions, please try again and let us know if this still persists.