Troubleshooting password recovery

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    Luiz Monteiro 
    Asked on January 06, 2017 at 10:10 AM

     

    Dear ones

     

    I have tried to recover my password from Jotform, but I have not been successful. When filling out the recovery email: luizhenriquemonteiro.mkt@gmail.com, I get no feedback. On other occasions when I had to recover the password, it always worked.

     

    Thank you for your attention and I'm counting on solving the problem.

  • Profile Image
    Kevin_G
    Answered on January 06, 2017 at 11:20 AM

    This is because your email address is in our bounce list, here's the reason: 

    Reason(s) : X-Postfix; Host or domain name not found. Name service error

    I have removed it now so you can receive the emails with the reset instructions, please try again and let us know if this still persists.