What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please clarify whether and how I can collect credit card payments

    Asked by lynnlee on January 06, 2017 at 10:21 AM

    I would like to collect some personal and credit card information in order to have people register and pay for events that I arrange.  I see conflicting statements on your site.  

    The payment page says:   

    Accept Online Payments

    Easily accept online payments with credit card payment processing through our secure integrations with PayPal, Stripe, Authorize.Net, & more.

    The Terms of Use page says:  You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    Please clarify whether and how I can collect credit card payments.


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    JotForm Support

    Answered by AIDAN on January 06, 2017 at 11:19 AM

    Hi, thank you for contacting us.

    First of all, to answer your question about clarifying whether and how you can collect credit card payments: Yes you can collect credit card payments, and you do that only through our payment integrations.

    The seemingly conflicting statements you mentioned above are just a general rule and its exception, as the following:

    The general rule is to not collect certain types of sensitive information, including but not limited to credit card information.

    The exception to this general rule, in terms of credit card payments, is the payment integrations that JotForm supports. Using payment integrations is the only proper way to collect credit card information, and JotForm provides quite a list of payment solutions that are as easy to setup as Drag & Drop.

    If you have more questions or need further assistance, please let us know. Thank you.