Not receiving notifications

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    tblazer
    Asked on January 06, 2017 at 10:40 AM

    This is very frustrating that the last two weeks we aren't receiving notifications on our forms!  I changed all the email addresses considering the emails continue to end up on a bounce list.  And with new emails added, we still didn't receive one of the submitted forms last night!  This has worked with no problem the last few years but the last two weeks have been daily troubleshooting with your application.  Our Daily Recap/Plan form gets submitted 7 times morning and night and last night we only received 6 yet its all set up the same way.  Your system has become very glitchy.  If this continues we will need to seek another company.  

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    Charlie
    Answered on January 06, 2017 at 11:57 AM

    Apologies for the inconvenience.

    I see that you already have another thread about this issue on this link: https://www.jotform.com/answers/1020586.

    When an email address is added in the bounce list, this means that the recipient or the email provider refused or blocked the emails coming from us. 

    You can check your activity log to see the status of the email alerts, here's a guide that you can follow: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If you find an email address in the bounce list based on the form's email history page, you can remove it by following this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Now even though you or us removed the email in JotForm's bounce list, that does not guarantee that it will not be added there. You will need to coordinate with your IT team or your email provider and ask if they are blocking incoming emails from JotForm's domain. 

    Additional steps after contacting your IT team/email provider, please follow the instructions here: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues. The last resort is to use your own email address as the sender of these emails, you need to use SMTP so that it will be sent by your own email servers. Here's a guide on how to setup SMTP on your form: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Let us know if that helps.