Unable to rearrange conditions to change priority

  • bmccain
    Asked on January 6, 2017 at 11:22 AM

    I've tried in both v3 and v4 beta to rearrange conditions. The cursor changes to the 4 way arrow, but I can't click and hold to move around. Any thoughts? 

    Page URL: http://form.jotform.us/form/60984429966171?branchStaff40=Your%20Friendly%20Y%20Team&reasonFor=I%27m%20a%20current%20Y%20member%20and%20I%20am%20reques
  • John_Benson
    Replied on January 6, 2017 at 12:54 PM

    To my understanding, you can't click, hold and move the 4th condition. Also, the cursor changes in both V3 and beta V4. I cloned your form and I was not able to replicate the problem moving conditions, here's my screen capture:

      Unable to rearrange conditions to change priority Image 1 Screenshot 20

    Also, please try to move the other fields on your form.

    If I have misunderstood your concern or you have any further question, please feel free to contact us again. Thank you. 

  • bmccain
    Replied on January 6, 2017 at 1:05 PM

    Here is the actual condition I am trying to move:

    Unable to rearrange conditions to change priority Image 1 Screenshot 20

     

    Here's a screenshot of what's happening:

     

    http://screencast-o-matic.com/watch/cbV1FfQz5y

     

     

    Thanks,

  • John_Benson
    Replied on January 6, 2017 at 2:33 PM

    Thank you very much for the screen animation and screenshot that you provided.

    Unfortunately, that is a normal behavior of the Condition wizard. It happens because you filtered the list of conditions. You can move the conditions only if you select to show All Fields. If you want you can drag the condition before you search and filter it.

    Unable to rearrange conditions to change priority Image 1 Screenshot 20

    Let us know if you need further help.

     

  • bmccain
    Replied on January 6, 2017 at 3:32 PM

    Thanks for the info. I was able to change the order, but I'm not getting the result I intended. I have this conditional question:

    Unable to rearrange conditions to change priority Image 1 Screenshot 20

    The Type of household question will appear correctly if the Household option is selected from this prefilled form: 

    http://ymcacolumbus.org/join/ohiohealth-new-join

    But it will not work correctly based on this prefilled form:

    http://form.jotform.us/form/60984429966171?&reasonFor=I%27m%20a%20current%20Y%20member%20and%20I%20am%20requesting%20change%20in%20membership%20to%20OhioHealth%20Fitness%20Rewards&dateYou[month]=04&dateYou[day]=12&dateYou[year]=2016

  • John_Benson
    Replied on January 6, 2017 at 4:39 PM

    In order for us to properly assist you. I have moved your other issue to a new thread. Here's the URL: https://www.jotform.com/answers/1027909. Please wait for our reply there shortly.

    Thank you.