Header width in HTML field for all of our forms have recently changed?

  • Profile Image
    Asked on January 06, 2017 at 12:15 PM

    All of our forms have a consistent header with includes a colored background, headline and logo. 

    Just today I've noticed that the colored background, when viewed or previewed, has been reduced without any action on my part, to be the size of the form body. Even thinner that the bottom submit bar.

    So what in Jotform changed since all of these headers were fine before? How can this be changed back quickly and efficiently?

  • Profile Image
    Answered on January 06, 2017 at 01:56 PM

    I checked your forms and I see what you are referring to.  This is how it should look:

    And this is how it looks in the form.

    This does appear to be the case for all your forms.  I will forward this to our developers to have a look.  Normally we would just fix the form but with 50+ forms all affected, I would rather see if our dev's made any changes that would have caused it.

    We will let you know as soon as we have any updates.

  • Profile Image
    Answered on January 09, 2017 at 07:46 AM


    We are sorry for the inconvenience that may caused.

    We've fixed the problem related to your text field with relating headings. Please check it again and let us know if the issue is still exists.

    Thank you for contacting us.