What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Need help with bronze subscription discount package

    Asked by dnkdion on January 06, 2017 at 04:10 PM

    I am trying to purchase your Bronze package for the annual discount but after folioing the prompts I log into my PayPal and am receiving an error message (see attached screenshot). 

    Screenshot
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    JotForm Support

    Answered by david on January 06, 2017 at 06:26 PM

    I checked our logs and the payment did not go through.  Try subscribing once again to see if the same error returns.  If it does, let us know and we will see what we can do.  You should be able to subscribe via PayPal at this time. 

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    Answered by dnkdion on January 06, 2017 at 06:54 PM

    I have tried this multiple times and cleared my browser and tried different browsers too!  I can tell the payment did not go through but I'm not sure why I'm getting this error. Still happening :(

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    JotForm Support

    Answered by EltonCris on January 07, 2017 at 02:00 AM

    We have users paying the same method, they don't seem to be getting any problems with Paypal. It's maybe specific to your Paypal account, some payment restrictions or similar I guess. I'm afraid we can't help you resolve this. Contacting Paypal is your best option.

    Anyhow, have you tried the other payment method e.g. through CC?

    Thanks