What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot submit the form. It says that the terms and conditions selection is required, even after I select it.

    Asked by VitalKitchen on January 06, 2017 at 04:42 PM
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    JotForm Support

    Answered by Chriistian on January 06, 2017 at 09:40 PM

    I checked your form and I was able to replicate the issue you are reporting. When I clicked submit, even if the Terms and Condition field is selected, the required error message is still displayed.

    Please try to the following steps to fix the issue.

    1. Open the Widget Wizard.

    2. Click Update Widget without changing anything.


    The following steps above will refresh the setup of the widget that will resolve the issue.

    Do let us know if you need further assistance.