I cannot submit the form. It says that the terms and conditions selection is required, even after I select it.

  • VitalKitchen
    Asked on January 6, 2017 at 4:42 PM
    Jotform Thread 1027915 Screenshot
    Page URL: https://form.jotform.com/70056133082143
  • Chriistian Jotform Support
    Replied on January 6, 2017 at 9:40 PM

    I checked your form and I was able to replicate the issue you are reporting. When I clicked submit, even if the Terms and Condition field is selected, the required error message is still displayed.

    I cannot submit the form Screenshot 40

    Please try to the following steps to fix the issue.

    1. Open the Widget Wizard.

    2. Click Update Widget without changing anything.

    I cannot submit the form Screenshot 51

     

    The following steps above will refresh the setup of the widget that will resolve the issue.

    I cannot submit the form Screenshot 62

    Do let us know if you need further assistance.
    Regards.