What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please reactivate my suspended account

    Asked by David Taylor  on January 06, 2017 at 05:21 PM

    Why have I had no response from support?

    I went to tweak my form and found my account suspended. After looking at the T&C I understand why, but in order to fix this issue I need to be able to get into my account. I have emailed support multiple times about this and have heard NOTHING back. After looking on your website and seeing everyone that works for JotForm, I'm a little disappointed at not having ANY response yet. 

    I am very impressed with JotForm and it's ease of use - very nice product. However, support is my pain point. 

    Bottom line is, I'd like to get my account un-suspended so I can make corrections and move forward. Please get in touch with me SOMEHOW. 

    Thank you,

    David Taylor

     

    Page URL:
    recapdigital.com/onboarding-form/

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    JotForm Support

    Answered by AIDAN on January 06, 2017 at 05:56 PM

    Hi David, thank you for contacting us.

    First of all, please accept my apologies for the inconvenience.

    I have looked for messages from you, to no avail. Could you please give me links?

    In any case, we received this one now, and I will examine your account and get back to you ASAP.

    Again, sorry for the trouble.

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    JotForm Support

    Answered by AIDAN on January 06, 2017 at 06:10 PM

    Hi David, I have examined your account, removed the offending fields, and reactivated your account.

    Please consider using payment integrations that we support, if you would like work with credit cards.

    Please also check our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" to avoid having your account suspended by our automatic scripts or manual review team.

    If you need further assistance please let us know. We will be happy to help. Thank you.

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    Answered by David Taylor  on January 06, 2017 at 06:12 PM

    Thank you so much for the quick response on this. And thank you for activating my account again. As far as I could tell it was just the CC fields that caused me to be out of compliance. I will check out the payment integrations should we decided to continue in that route.